Made to Order Products
Made to Order products can be cancelled for a full refund within 7 days of purchase. In case of a change or cancellation after this period, a 50% cancellation fee of the product price (as shown on your invoice) applies.
If you do wish to change or cancel your order, please submit your request here, or send an email to email@example.com within 7 days of ordering. Please include your order number and the email address that was used to place the order.
All Other Items
You can cancel your order at any time before the item has been packed by our Distribution Team or dispatched. In this case, you will receive a full refund. If the item has been dispatched and you still wish to cancel the order, we will arrange for the item to be returned to our Distribution Centre and provide you with a refund, less a return fee.
To find out more information, click here.
If you would like to cancel your order, please email us at firstname.lastname@example.org.