We strive to deliver the best product quality possible. If this didn't work out in your case, please contact us and we will do our best to resolve the issue as soon as we can.
In any case: Please keep the original packaging of the item for the case that a return is necessary.
Submit the details about your issue here.
If you are requesting parts, please refer to the parts mentioned in the assembly guide.
If an item is damaged, please attach images of the damage or fault in question. In some cases (e. g. when an item seems to be mislabelled), we also need photos of the packaging.
The more specific your request is, the faster we can solve the problem.