What happens if my item is damaged or missing parts when it arrives?

We are sorry to hear that you may have received a damaged or faulty product. We strive to deliver the best product quality possible. We will be more than happy to send a replacement or supply missing parts as soon as possible.

First, it is important to keep the original packaging and submit a return request here.

In the return request, we will need to know what exactly is wrong in detail. In your description, ideally, refer to the parts mentioned in the assembly guide. If an item is damaged, please attach images of the damage or the issue(s) in question to assist with a prompt resolution. If applicable, we also need photos of the packaging together with your request. The more specific your request is, the faster we can solve your problem.