Brosa does not take the responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.
Re-delivery fees will apply when:
- Incorrect order details are given upon purchase and the delivery fails as a result.
- Rejecting or refusing a delivery service.
- The driver has attempted to deliver your items by the confirmed booking time advised. If the delivery is not successful, the courier company will send the items back to the depot or to the Brosa warehouse.
In these cases, a re-delivery fee will be charged before goods are dispatched to you again. Refer to our cancellation + rearrangement policy HERE