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  1. Brosa Support Centre
  2. I have received my order

I have received my order

Product care, assembly guides, returns, exchanges and refunds

Product Care & Cleaning

  • Outdoor furniture care instructions
  • Can the fabric be treated with Scotchgard?
  • Why does my bed gas lift mechanism not work?
  • What are your care instructions for upholstered furniture?

Product Assembly Guides

  • Where can I find the assembly guide for my piece?
  • Where can I find the products legs?

Refunds

  • How can I get my refund transferred to a different account or credit card?
  • I forgot to apply my promo code - what can I do?
  • How long will my refund take?

Returns & Exchanges

  • How can I exchange a product?
  • Can I make changes to my order?
  • What is your warranty policy? How can I submit a warranty claim?
  • How can I request a return?
  • What happens if my item is damaged or missing parts when it arrives?
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